How do I meet my driver?
Airport:
Domestic arrivals: Your driver will be waiting for you inside the airport terminal at the bottom of the escalators and will be holding a sign with your name or company name on it.
International arrivals: will be met by your driver at the arrivals area with a sign with your name or company name on it.
Office/home:Your driver will be waiting for you outside of your premises at least 5 minutes before your booking and will not make contact unless requested prior.
What happens if I am running late?
Airport: We monitor the arrival time for your flight. Please make sure you meet your driver after you have landed. If you have further delays which won’t allow you to make contact, please call us immediately.
Office/Home:Your driver will wait five minutes past the booking time before contacting you.
Prepayment?
This may be required for various reasons.
What are your refund and/or cancellation policies?
If a booking is cancelled with less than 24 hours notice NO REFUND.
If a booking is cancelled with less than 48 hours but more than 24 hours a 50% REFUND.
If a booking is cancelled with more than 48 hours notice a FULL REFUND.
Are there any extra charges?
Most credit card and bank card providers charge a merchant fee of 10% which is added automatically to your transaction in car. This fee however is not applicable to bookings paid for in advance in our office. For baby and booster seats a $10 surcharge applies. There is a surcharge for all bookings that specify a particular car including (Chrysler 300c or 300s, XJ Jaguar, and Toyota Tarago).
Are there any extra charges for special events?
There is an extra surcharge for all bookings on specific dates at the discretion of management call on 08 8377 7606 for more information.
What happens in the event of a no show?
If you fail to contact your driver at the agreed location, and do not contact us prior to the booking time, the driver may receive 100% of the full amount of the fare.
Can I make a booking over the phone after business hours/late night?
We do take calls 24 hours a day or you may make a booking online anytime, allowing up to 24 hours for the booking to be finalised you will receive a confirmation email once completed.
What other services do Hire Cars offer?
Airport Transfers, Special Occasions, Weddings, Anniversaries, Day Tours, Winery Tours, and Country Pickups, Luxury Transport, Corporate requirements, Theatre and Restaurant Transfers, Hotel Transfers VIP Tours.
Why should I choose A Hire Car?
Polite, friendly, and professional service from the time you make your booking, until we deliver you safely to your destination, email confirmation of your trip, clean and fresh vehicles, and most importantly – we are on time every time.
Information supplied on this Web Site is correct at time of publication but is subject to change without notice.
Due to circumstances beyond our control we may be required to substitute a particular vehicle on short notice, however we will endevour to advise you as soon as possable if this occours.
Seven Star International Trading Pty.Ltd. makes no claim on logo’s or pictures used on this site and they remain the property of there respective owners.